Privacy Policy

This Privacy Policy explains how Titanium Touch handles information when visitors use a website that provides phone and email contact options rather than an embedded enquiry form. We aim to respect visitor privacy, limit information handling to legitimate business needs, and communicate clearly about the ways information may be received and used when people enquire about bicycle repairs, maintenance, inspections, and related workshop services.

Data collected by this site

Area	Current use	Notes
Contact forms	No contact form is present.	Visitors can contact Titanium Touch by phone or email to ask about bicycle repairs, tune-ups, brake adjustments, drivetrain maintenance, wheel service, appointment times, and other workshop services.
Cookie notice	A localStorage value remembers the cookie message choice.	This value is used only to hide the notice after acceptance. It does not serve as a service appointment record or contain details submitted directly by a visitor.
Server logs	Hosting providers may record technical access logs.	Such logs may include technical information such as request time, browser details, and network identifiers. Log availability and retention depend on the hosting configuration and provider policies.
Email or phone	Information shared by the visitor is used to respond to the enquiry.	Contact details and information about a bicycle or repair concern may be used to discuss service options or coordinate an appointment. Avoid sending payment credentials or other sensitive personal information through ordinary email.

How information may be used

Information shared by phone or email may be used to answer questions about available services, explain repair and maintenance options, discuss bicycle components and reported symptoms, clarify appointment availability, and manage service-related communication. If a visitor describes unusual noises, shifting difficulties, brake concerns, visible damage, or recent maintenance, those details may help us understand the issue and prepare for a conversation about suitable next steps. Information should not be used for unrelated purposes without an appropriate basis or, where required, the visitor's permission.

Visitors should provide only the information reasonably needed to handle their request. Any personal information included in an email or discussed during a phone call should be relevant to the enquiry. Information sent to Titanium Touch may be visible to personnel who need it to respond, coordinate workshop services, or carry out legitimate administrative tasks. Photographs of bicycles or components should be limited to what is useful for explaining the repair concern, and visitors should avoid including unrelated personal details in images.

Security and retention

Emails, service communications, receipts, and business records should be retained only for legitimate operational, administrative, or legal purposes and for no longer than reasonably necessary for those purposes. Access to such information should be limited to people who need it to perform their duties. Appropriate care should be taken when storing, forwarding, or disposing of messages and records that contain personal information.

No website, email service, or electronic communication method can be guaranteed completely secure. Visitors should avoid sending payment card details, account passwords, government identification numbers, or other highly sensitive information through unsecured channels. If information needs to be exchanged using a more secure method, the appropriate arrangement should be agreed before it is shared.

Third-party services and external links

The website may rely on hosting infrastructure and locally loaded website resources to display its pages. Those providers may process limited technical information as part of delivering and securing their services. External websites, if linked, operate under their own privacy practices and terms. Visitors should review the relevant policies before sharing personal information with an external service.

Your choices and privacy questions

Visitors may choose whether to contact Titanium Touch by phone or email and should share only the details needed for their enquiry. Browser settings can be used to manage locally stored website data; clearing browser storage may reset the cookie notice preference. Depending on applicable law, visitors may also have rights to request access to, correction of, or deletion of personal information held about them, subject to relevant exceptions and recordkeeping requirements.